In a restaurant setting, order errors can be a big deal. Customers can get upset when they don't get what they order, and some mistakes can cause even bigger issues, such as triggering allergy reactions. One great way to cut down on order errors is to invest in a new, modern point-of-sale system that is designed for use in restaurants. Then, this system can be used to put in accurate, customized orders and to easily share information between waitstaff or other order-takers and kitchen staff. These are three ways that one of these systems can help prevent these order errors.
1. Provide Better Customization Options
First of all, allowing your customers to customize their orders can help improve their satisfaction when dining at your restaurant. Your employees might not even be aware of all of the customizations that you offer, but setting up your point-of-sale system in a way that encourages employees to ask customers exactly how they want their food -- for example, offering an option for ingredients to be added or removed at the customer's request -- can help make it easier for you to keep your customers happy.
2. Prevent Communication Issues
When servers or order takers have to communicate orders to the kitchen staff, there can be confusion. You have to worry about the chef and other kitchen staff having trouble reading servers' handwriting, for example. If servers or order takers verbally tell kitchen staff about order changes, there's a chance that the kitchen staff might not hear them or might not hear what they say properly. With the right point-of-sale system, you can help prevent these communication issues.
3. Prevent Employees from Forgetting Order Instructions
Even if the information is given to the kitchen staff, there is always the chance that these employees could forget the instructions that they were given. This can happen pretty easily in a busy kitchen, especially during a busy time. With the right point-of-sale system, however, it is much easier for employees to remember order instructions. This can help increase the chances that your customers will receive exactly what they want.
As you can see, a brand new point-of-sale system -- preferably one that is designed specifically for restaurants -- can help with a lot of things, including helping to prevent order errors within your restaurant. If you are looking to improve accuracy so that you can ensure that your customers get what they want when they come to your restaurant, making this change can be helpful. For more information, contact a company like Schmaus Cash Register Company.